This new one is not a patch on the old formula. The smell, consistency and felling of cleanliness… and most noticeable – the tautness of your skin. It is a massive step backwards. Why didn't you just make a whole new product rather than mess up my favourite face wash? I've switched to 'Simple' Refreshing Facial Wash.

I've used the old version of the face wash for quite a few years. I've now tried to use this new version for a couple of days and threw it out tonight. It smells too bad and the texture is all wrong. Why replace a good product with this?

I have used this product for 30 years so would consider myself a very loyal customer. Sadly, never have completely changed the formula. The texture of the gel has changed. It is now sticky and does not spread properly. There is a very strong aloe vera smell and the product makes my skin sting. I don't understand why Nivea has messed with such a successful product. After 30 years, I'm switching brands.

New version is not good. It doesn't even clean your face. And as for the floating bits in it, they don't exfoliate, they just get stuck in your eyes or hairline. Won't bother buying again. Used previous version for 10 years plus.

I've used this face wash for over 20 years and loved it BUT this new update is a disaster for me. It really irritates my skin so I can't use it at all. So sad as I've been such a loyal customer for so long.

No one asked for this to be changed. Many of us have been using it for years without any issues. Now they decide to change it, obviously to keep up with the trends and it's not what it was. We didn't ask for hyaluronic acid or aloe vera. If you value your customers change it back or at least create a vintage range with the previous formula. Do what's right for your existing loyal customer market that have been using this for years. I think this applies to the whole essential range

Seems to be a new formula that clings to your face. It's horrible, so now use Clean and clear. Loyal customer lost.

Stings the skin around my nose and eyes upon application. I tried to use it off and on over 6 months and finally had to throw it in the garbage.

I previously used a Nivea face wash that looked very similar to this, but changed to this one early last summer. When I got an allergic reaction on my face (redness, dry skin, small spots, burning), I changed face wash, moisturiser and washing detergent. My skin recovered and last week I reintroduced only this face wash, the allergy is back. I have never reacted to a face wash before but sadly I'll be avoiding Nivea products from now on.

It has a lovely and subtle scent and feels so refreshing and smooth on my skin. I Would recommend this to family members and friends. It's at an affordable price too which is great.