I have been using the Double Effect Eye Makeup Remover for many years, but this latest bottle seems to be much less effective and gentle than before. Not only does it not remove the mascara, but my eyes feel sore after using it. It feels less oily. Gutted as it used to be an exceptionally good and economical product. I see I am not the only person to say this.

I've used this for years and I'm strongly suspecting that the formula must have changed as I have dry dermatitis on both eyelids they are red and permanently itching. Does anyone know this …they should state on the pack if changing . Also it used to remove my mascara easily and now it doesn't . Maybe they reduced the oil and added more chemical ?

I feel compelled to come here to the Nivea page to share my experience. I have used double effect for years to remove my waterproof mascara and eyeliner. Nothing else would take it off with such ease and I recommended it to everyone. Then for the last 2 months I have been having issues with recurring styes which have been horrendously painful and I have looked disgusting. My eyes have also been very dry and itchy. I put it down to mascara at first and replaced it. Then ended up replacing every single makeup product including eyelash curlers and pencil sharpeners. Still getting styes. In different places and both eyes. I finally felt resigned that it must be hormonal. Started omega 3's. Didn't help. By chance I researched this product and lo and behold there has been a reformulation and reading all the reviews here the penny has dropped. Although some of these go back 2 years? I will no longer be using this toxic product and it should be removed from sale. Goodbye Nivea!

I purchased this for the first time, last week. It removed my eye make-up BUT there was a burning sensation when I used it. The next day my whole eye area was swollen up. I could barely open my eyes. 3 days later I still have dry skin and bags under my eyes. I do not have sensitive skin and I am not allergic to anything - so what on earth is in this product?

I've used this product yor years and had no problems but have recently had red sore, itchy eyes and reading other reviews I'm not alone. I never considered it could be this product as never reacted to it before instead I put it down to mascara, eyecream or maybe that I developed hay-fever. It got that bad that I stopped using anything on my eyes until it only got better. I started using make up and whenever I removed it would look red and feel itchy. I have stopped using this product and not having any more problems therefore put it down to this.

I have been using this eye makeup remover since 10 years ago but the formula changed some months ago. I noticed dry patches in my eyelids and dry red areas around my eyes. I thought it was a kind of dermatitis. I thought it was my eyeliner or lash mascars but I noticed it was the eye make up remover. After reading some reviews, I know that im the only one with this problem. This is really disappointing. Why did nivea change its formula? This is a dangerous product, it's not normal to have burning sensation, dry skin patched around the eyes!!!.

I loved this makeup remover,I used for at least 10 years but,In the past 2years i noticed that they have changed the formula,and it's not that good anymore as it used to be,also it caused my eyes to burn after this,and I get eye eczema whenever I am using it... ,I thought maybe it's the foundation,my new mascara,eye shadow,some of the skincare product,so I had to test it for a very long time to see what is actually causing it,and on the end it is this make up remover. Such a shame... Because it was great product,and it had more oil before than now... Why change something that is a great product for something that causes skin irritation...

Does a brilliant job removes make up easily and doesn't smell too bad!

I do love Nivea products they just seen the best for my skin I do love this Nivea double effect waterproof eye make up remover is really good and very kind to your skin I wouldn't use any other eye make up remover

I have been using this product for several years without any issue UNTILL I opened a new bottle 3 weeks ago. Suddenly my eyelids were burning, had swollen and blistered and itchy and extremely painful and barely able to open and see. After a couple of days the skin had dried and flakey. Didn't know what had caused this but was unable to wear make for several days. When I used it again the same reaction happened. Something in the formula has changed and after reading the reviews it's extremely worrying and this product should be removed or at least labeled with a warning. Such a shame as it was a great product at a reasonable price. USE AT YOUR OWN PERIL.